How quickly do you respond to calls in Harbor Springs?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Harbor Springs the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active MI contractor license and full insurance coverage, and we'll provide proof of both on request — most Harbor Springs customers ask, and we expect that.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Harbor Springs, MI and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Harbor Springs home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Can you inspect my roof before I buy or sell a home in Harbor Springs?+
Yes, we perform pre-purchase and pre-listing inspections throughout Harbor Springs with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Harbor Springs or do you cover nearby towns?+
We serve Harbor Springs and the surrounding communities throughout Harbor Springs, MI — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
